Service and Troubleshooting

Before calling us and getting charged for a Service Technician to come out, you may be able to do some of your own service and troubleshooting. These lists below may be able help you.

Air Conditioner Checklist

  • Check your circuit breakers. Reset the A/C breaker if it has been tripped or you are unsure if it has. The A/C may still run but blow warm air.
  • Check thermostat batteries and the program.
  • Check fuses.
  • Ensure air filters are clean, or change if dirty.
  • If system is frozen: place the thermostat’s fan to the “on” position and the cool to “off” to allow the coils to completely thaw. After checking some or all of the potential problems you can try to run the air conditioner again. Do not set below 72. If it is still freezing or not blowing well, there could be a refrigerant leak, which requires service.
  • Check to see nothing is blocking a vent or vents if system freezes.
  • Keep outdoor units clean and free from debris.
  • Check drains and hoses for clogs.
  • Replace any hoses that are beginning to crack or show signs of wear.

When to Call a Professional

  • If a blower stops working.
  • If a refrigerant leak is detected.
  • Compressor problems such as loud vibrating noises or the outdoor fan stops.
  • Water leak.
  • Unit does not start or stop.
  • System not cooling (after checking breakers).

Furnace Checklist

  • Check the Emergency switch(es) to ensure they are in the “on” position. If so, you can try resetting the furnace by turning it off for 2 minutes then flipping it back on.
  • Check/replace the thermostat batteries and check the thermostat program.
  • Ensure pilot light is lit (for applicable gas furnaces).
  • Move the thermostat switch between Heat and Off several times to ensure contractor is working.
  • Check the circuit breaker for an electric unit to insure it is functional.
  • Ensure air filters are clean, or change if dirty.
If these tips did not resolve your problem, please call and request service.